📌 Application Type:
Multi-role Food Platform (Catering, Cloud Kitchen, Food Delivery)
🧑🤝🧑 Stakeholders:
Consumers, Vendors, Delivery Partners, Admin
✅ Compliance:
IT Act (India), FSSAI, GDPR-compatible Privacy (where applicable)
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1. TERMS AND CONDITIONS
Effective Date: [Insert Date]
Last Updated: [Insert Date]
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ARTICLE 1: INTRODUCTION
These Terms and Conditions (“Agreement”) form a legally binding agreement between the User (“you”) and [App Name], governing your use of the app and services, applicable to consumers, vendors, and delivery partners.
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ARTICLE 2: REGISTRATION & ACCOUNT MANAGEMENT
Eligibility:
18+ years or parental supervision for minors.
Account Creation:
Consumers provide contact info, vendors provide FSSAI, GST, PAN, and bank details.
Verification:
OTP for users; document upload for vendors.
Suspension/Termination:
For fraud, legal violations, or multiple complaints (7-day notice unless critical).
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ARTICLE 3: PLATFORM USAGE
License:
Non-exclusive, non-transferable app usage.
Restrictions:
No reverse engineering, fake reviews, scraping, impersonation.
Platform Rights:
May modify, restrict or terminate features/services.
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ARTICLE 4: COMMERCIAL RELATIONSHIPS
Consumers:
Must provide accurate delivery details, and confirm order receipt.
Vendors:
Must maintain hygiene, honor SLAs, update menu availability.
Delivery Partners:
Must follow delivery route/time, use app tracking, verify orders.
Platform:
Acts as intermediary only, not the producer or seller of food.
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ARTICLE 5: PAYMENTS & COMMISSIONS
Consumers:
Can pay via UPI, wallets, cards, or COD.
Vendors:
Payouts after deducting platform commission (weekly/biweekly).
Delivery Partners:
Paid per task with possible bonuses.
Commission:
Platform charges 15–30% from vendors.
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ARTICLE 6: TAX & INVOICES
GST compliance for vendors.
TDS deductions where applicable.
Consumers receive digital invoice.
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ARTICLE 7: CONTENT & INTELLECTUAL PROPERTY
Platform logos, design, and code are proprietary.
Vendor menus/images are used under a limited license.
Reviews can be moderated for abuse or spam.
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ARTICLE 8: LIABILITY & INDEMNITY
Platform not liable for food quality, allergic reaction, or delay.
Users indemnify the platform for misuse or violation of terms.
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ARTICLE 9: TERMINATION
Users can delete account.
Platform can terminate for violations.
Vendors require 15-day exit notice.
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ARTICLE 10: DISPUTE RESOLUTION
Governed by laws of India.
Jurisdiction: [Your State/City Courts]
Tiered Resolution: Support ticket → Escalation → Arbitration
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2. PRIVACY POLICY
Compliant With: IT Act, GDPR-equivalent practices
Effective Date: [Insert Date]
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1. INFORMATION WE COLLECT
Name, phone, email, address
GPS location (for delivery)
Payment method metadata
Order and browsing history
Device IP, OS, session logs
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2. PURPOSE OF COLLECTION
Authentication
Order fulfillment and tracking
Customer support
Offers and personalization
Fraud and security monitoring
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3. DATA SHARING
With vendors (order only)
With delivery staff (location, contact)
With law enforcement if required
Never sold to advertisers without consent
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4. DATA STORAGE & SECURITY
Stored on encrypted cloud servers (e.g., AWS)
AES-256 encryption
Secure socket layers (SSL/TLS 1.3)
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5. USER RIGHTS
Access, correct, or delete data
Export your data
Revoke data permissions via account settings
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3. REFUND & CANCELLATION POLICY
FOR CONSUMERS:
Cancellations:
Within 5 minutes or before order acceptance = Full refund
After prep starts = No refund unless valid reason
Refund Scenarios:
Wrong/damaged food
Undelivered or delayed beyond limit
Refund processed in 5–7 business days to original method
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FOR VENDORS:
Compensated if prep was complete before consumer cancelled
Escalation possible via support for order disputes
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4. DELIVERY & SHIPPING POLICY
DELIVERY PARTNERS:
Must follow hygiene, use tracking, and OTP for confirmation
Carry valid ID, and app-verified route guidance
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DELIVERY COVERAGE:
Only to approved pin codes with real-time GPS
Orders may be canceled if out of range
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TIMELINES:
ETA shown before placing order
Delay due to traffic/weather notified
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DELIVERY CHARGES:
Calculated by distance and time
Offers may include free delivery
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RESPONSIBILITIES:
Consumers:
Must be available for delivery
Must confirm via OTP or app
Vendors:
Must prepare and seal food securely
Must update availability live
Delivery Partners:
Must ensure on-time delivery
Must not accept cash unless COD is selected
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📬 CONTACT DETAILS
Email: bangalorecafe8@gmail.com
Grievance Officer: [Name] – grievance@[yourapp].com
Phone: +918277239630
Business office: Residing No.320/3,4th Main road Virat Nagar, Behind Ganesh Temple Bommanahalli Bengaluru-560068
Kitchen Address: CENTRAL SILK BOAED OFFICE Complex ,Hosur road Madiwala 560068
Support Timing: 9 AM – 9 PM (All Days)
