Application Type:

Multi-role Food Platform (Catering, Cloud Kitchen, Food Delivery)

 Stakeholders:

Consumers, Vendors, Delivery Partners, Admin

 Compliance:

IT Act (India), FSSAI, GDPR-compatible Privacy (where applicable)

1. TERMS AND CONDITIONS

Effective Date: [Insert Date]
Last Updated: [Insert Date]

ARTICLE 1: INTRODUCTION

These Terms and Conditions (“Agreement”) form a legally binding agreement between the User (“you”) and [App Name], governing your use of the app and services, applicable to consumers, vendors, and delivery partners.

ARTICLE 2: REGISTRATION & ACCOUNT MANAGEMENT

Eligibility:

18+ years or parental supervision for minors.

Account Creation:

Consumers provide contact info, vendors provide FSSAI, GST, PAN, and bank details.

Verification:

OTP for users; document upload for vendors.

Suspension/Termination:

For fraud, legal violations, or multiple complaints (7-day notice unless critical).

ARTICLE 3: PLATFORM USAGE

License:

Non-exclusive, non-transferable app usage.

Restrictions:

No reverse engineering, fake reviews, scraping, impersonation.

Platform Rights:

May modify, restrict or terminate features/services.

ARTICLE 4: COMMERCIAL RELATIONSHIPS

Consumers:

Must provide accurate delivery details, and confirm order receipt.

Vendors:

Must maintain hygiene, honor SLAs, update menu availability.

Delivery Partners:

Must follow delivery route/time, use app tracking, verify orders.

Platform:

Acts as intermediary only, not the producer or seller of food.

ARTICLE 5: PAYMENTS & COMMISSIONS

Consumers:

Can pay via UPI, wallets, cards, or COD.

Vendors:

Payouts after deducting platform commission (weekly/biweekly).

Delivery Partners:

Paid per task with possible bonuses.

Commission:

Platform charges 15–30% from vendors.

ARTICLE 6: TAX & INVOICES

GST compliance for vendors.

TDS deductions where applicable.

Consumers receive digital invoice.

ARTICLE 7: CONTENT & INTELLECTUAL PROPERTY

Platform logos, design, and code are proprietary.

Vendor menus/images are used under a limited license.

Reviews can be moderated for abuse or spam.

ARTICLE 8: LIABILITY & INDEMNITY

Platform not liable for food quality, allergic reaction, or delay.

Users indemnify the platform for misuse or violation of terms.

ARTICLE 9: TERMINATION

Users can delete account.

Platform can terminate for violations.

Vendors require 15-day exit notice.

ARTICLE 10: DISPUTE RESOLUTION

Governed by laws of India.

Jurisdiction: [Your State/City Courts]

Tiered Resolution: Support ticket → Escalation → Arbitration

2. PRIVACY POLICY

Compliant With: IT Act, GDPR-equivalent practices
Effective Date: [Insert Date]

1. INFORMATION WE COLLECT

Name, phone, email, address

GPS location (for delivery)

Payment method metadata

Order and browsing history

Device IP, OS, session logs

2. PURPOSE OF COLLECTION

Authentication

Order fulfillment and tracking

Customer support

Offers and personalization

Fraud and security monitoring

3. DATA SHARING

With vendors (order only)

With delivery staff (location, contact)

With law enforcement if required

Never sold to advertisers without consent

4. DATA STORAGE & SECURITY

Stored on encrypted cloud servers (e.g., AWS)

AES-256 encryption

Secure socket layers (SSL/TLS 1.3)

5. USER RIGHTS

Access, correct, or delete data

Export your data

Revoke data permissions via account settings

3. REFUND & CANCELLATION POLICY

FOR CONSUMERS:

Cancellations:

Within 5 minutes or before order acceptance = Full refund

After prep starts = No refund unless valid reason

Refund Scenarios:

Wrong/damaged food

Undelivered or delayed beyond limit

Refund processed in 5–7 business days to original method

FOR VENDORS:

Compensated if prep was complete before consumer cancelled

Escalation possible via support for order disputes

4. DELIVERY & SHIPPING POLICY

DELIVERY PARTNERS:

Must follow hygiene, use tracking, and OTP for confirmation

Carry valid ID, and app-verified route guidance

DELIVERY COVERAGE:

Only to approved pin codes with real-time GPS

Orders may be canceled if out of range

TIMELINES:

ETA shown before placing order

Delay due to traffic/weather notified

DELIVERY CHARGES:

Calculated by distance and time

Offers may include free delivery

RESPONSIBILITIES:

Consumers:

Must be available for delivery

Must confirm via OTP or app

Vendors:

Must prepare and seal food securely

Must update availability live

Delivery Partners:

Must ensure on-time delivery

Must not accept cash unless COD is selected

 CONTACT DETAILS

Email: bangalorecafe8@gmail.com

Grievance Officer: [Name] – grievance@[yourapp].com

Phone: +918277239630

Business office: Residing No.320/3,4th Main road Virat Nagar, Behind Ganesh Temple Bommanahalli Bengaluru-560068

Kitchen Address: CENTRAL SILK BOAED OFFICE Complex ,Hosur road Madiwala 560068

Support Timing: 9 AM – 9 PM (All Days)